Refund and Return Policy
Last updated: [2025/2/27]
1. Returns
1.1 Eligibility
- To be eligible for a return, you must return the item within [Number] days of receiving it.
- The item must be in the same condition as when it was received, unworn or unused, and in its original packaging.
1.2 Initiation
- To initiate a return, please contact our customer service team at [Customer Service Email] or [Customer Service Phone Number]. You will need to provide your order number and the reason for the return.
1.3 Shipping
- You are responsible for paying for the return shipping costs. We recommend using a trackable shipping method and insuring the package for its full value.
2. Refunds
2.1 Processing
- Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If your refund is approved, we will process it and credit the amount to your original payment method within [Number] business days.
2.2 Exceptions
- Certain items, such as personalized or custom – made items, are not eligible for returns or refunds.
- We do not offer refunds for items that have been damaged due to normal wear and tear or improper use.
3. Exchanges
3.1 Availability
- We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer service team to arrange for a replacement.
3.2 Shipping
- You are responsible for paying for the shipping costs of the exchanged item. We will cover the cost of shipping the replacement item to you.
4. International Orders
4.1 Returns
- For international orders, the return process may be different due to customs regulations. Please contact our customer service team for more information.
4.2 Refunds
- Refunds for international orders may be subject to currency fluctuations and may take longer to process.
5. Contact Us
If you have any questions about our refund and return policy, please contact us at [yichengqianyi666@gmail.com]